Refund Policy

Our Guarantee

At BuyOSGold.com, customer satisfaction is our top priority. We offer a straightforward refund policy to ensure you can buy OSRS gold with confidence.

Full Refund Eligibility

Order has not been delivered and you request cancellation

We are unable to fulfill your order within a reasonable timeframe

Technical issues prevent us from processing your order

Duplicate payment was made in error

Partial/No Refund Cases

Once OSRS gold has been successfully delivered to your in-game character, refunds are generally not available. Exceptions may be made on a case-by-case basis if there was a legitimate error in the delivery amount or if the wrong item was delivered.

How to Request a Refund

Contact our 24/7 live chat or email support with your Order ID and a description of the issue. Our team will review your request and respond within 24 hours. Approved refunds are processed back to the original cryptocurrency wallet within 1-3 business days.

Cryptocurrency Refund Notice

Due to the nature of cryptocurrency, refunds are processed in the same cryptocurrency used for payment. Exchange rate fluctuations between the time of purchase and refund may result in a different USD value. Blockchain network fees for the refund transaction may be deducted from the refund amount.

Last updated: February 2026